Find answers to the most common questions about Sustalium, our digital business certificates, pricing, and how to get started.
General
What is Sustalium?
Sustalium is a platform that helps businesses create, manage, and publish digital business certificates — including Digital Product Passports (DPPs), compliance declarations, and sustainability credentials — all from one dashboard.
What types of compliance & sustainability assets can I create?
You can create a wide range of assets including Digital Product Passports (DPP), EU Declarations of Conformity, REACH and RoHS compliance statements, ISO-based sustainability declarations, ESG disclosures, and custom assets tailored to your industry.
Who is Sustalium for?
Sustalium is designed for product manufacturers, importers, brand owners, compliance managers, and sustainability teams who need to create and manage regulatory certificates at scale.
Do I need technical expertise to use Sustalium?
No. Sustalium is designed for non-technical users. The guided workflow walks you through each step.
Product
How quickly can we publish our first asset?
Most teams can publish their first asset in under 30 minutes if all evidence is available.
What file formats does the CSV import support?
The import tool accepts standard CSV and Excel (.xlsx) files.
Can I customize the look of my assets?
Yes. You can add your company logo, select brand colours, and choose from multiple templates.
How do QR codes work?
Every published asset gets a unique QR code that links to its public verification page.
Can I update an asset after publishing?
Yes. You can update data at any time. The public page always reflects the latest version.
How many products can I manage?
There is no hard limit. Pricing is based on published certificates, not products.
Pricing
How does pricing work?
Pricing is asset-based with pay-as-you-go and bundle options.
What counts as one asset?
One asset is a single published compliance or sustainability asset linked to one product.
Are there monthly fees?
Sustalium offers monthly subscription plans, billed annually.
Is there a free plan?
Yes. The Free Draft plan lets you create products and publish your first asset free — no credit card required.
Can I switch plans?
Yes. You can upgrade or downgrade at any time from your account settings.
Compliance
Which markets are supported?
Sustalium supports global compliance templates including EU, UK, US, and other major trade regions.
Is Sustalium ESPR compliant?
Yes. Sustalium supports EU Ecodesign for Sustainable Products Regulation (ESPR) requirements.
How often is the regulation database updated?
The database is reviewed and updated continuously.
Can I use Sustalium for Digital Product Passports?
Yes. Sustalium is purpose-built for Digital Product Passports.
Security & Privacy
Where is my data stored?
All data is stored in EU-based data centres.
Is Sustalium GDPR compliant?
Yes. Sustalium is fully GDPR compliant.
How is my data protected?
Data is encrypted in transit (TLS 1.3) and at rest (AES-256).
Support
How can we contact support?
Contact the team through the contact page or by emailing support directly.
Do you offer onboarding assistance?
Yes. All plans include access to our knowledge base. Paid plans include dedicated onboarding sessions.
Ready to Get Started?
Join the first companies using Sustalium for digital business compliance & sustainability.