Terms and Conditions — Sustalium
Document Ref: Trm-Con-2026-V1.4 · Last updated: 31 August 2026
Welcome to Sustalium!
These Terms and Conditions (the "Terms") govern your access to, and use of the sustainability intelligence platform and services (collectively, the "Services") provided by Sustalium B.V. ("Company," "we," "us").
By creating an account, clicking "I Agree," or using the Services, you are entering into a legally binding agreement (the "Agreement") with the Company on behalf of yourself or the entity you represent ("Customer," "you").
PLEASE READ THESE TERMS CAREFULLY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.
1. Definitions
- "Platform" means the Sustalium software-as-a-service platform and any related websites or applications.
- "Customer Data" means any and all data, information, and materials that you or your Authorized Users submit to the Platform.
- "Authorized User" means an individual whom you have authorized to access and use the Services under your account.
2. The Services
2.1. License Grant
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the Subscription Term.
2.2. Service Level Agreement (SLA)
The Services are provided with a baseline Service Level Agreement (SLA) of 99.5% uptime during normal Dutch business hours. This baseline SLA does not include any service credits for downtime. Any higher uptime commitments, support levels, or service credits are only applicable if specified in a separate, signed Master Services Agreement (MSA).
2.3. Modifications to the Service
We reserve the right to modify or update the Services at any time. If we make a material change that would adversely affect the core functionality of the platform, we will provide you with reasonable advance notice (e.g., via email or in-app notification).
2.4. Your Responsibilities
You are responsible for all activities that occur under your account. You agree to: (a) maintain the confidentiality of your account credentials; and (b) ensure that your use of the Services complies with all applicable laws.
2.5. Acceptable Use
You shall not: (a) reverse-engineer the Platform; (b) use the Services for any illegal purpose; or (c) interfere with the security or integrity of the Platform.
3. Fees and Payment
3.1. Subscriptions
You agree to pay all fees specified in your selected subscription plan. All fees are non-refundable except as expressly stated in this Agreement.
3.2. Billing and Automatic Renewal
Your subscription will automatically renew unless you cancel prior to the renewal date. You authorize us to charge your payment method for the renewal subscription fees.
3.3. Fee Modifications
We reserve the right to modify our subscription fees at the end of your subscription term. We will provide you with at least thirty (30) days' prior written notice of any fee change.
3.4. Taxes
All fees are exclusive of any applicable taxes, levies, or duties.
4. Intellectual Property & Data Rights
4.1. Our Intellectual Property
We own and shall retain all right, title, and interest in and to the Services and the Platform.
4.2. Your Customer Data
You own and shall retain all right, title, and interest in and to your Customer Data. You grant us a limited, worldwide, royalty-free license to use, host, and process your Customer Data solely for the purpose of providing and improving the Services.
4.3. Anonymized Data and Verifiable Records
You agree that we may use anonymized, aggregated data for statistical analysis and to improve our platform. Furthermore, you acknowledge that any independently verifiable facts derived from your data (such as a product's achievement of a public certification on a certain date), which have been cryptographically anchored into our "System of Verifiable Truth," may be retained as part of an immutable record to ensure the integrity of the wider ecosystem.
5. Data Protection, Hosting, and Confidentiality
5.1. Confidentiality
We will both treat each other's Confidential Information with a high degree of care and will not disclose it to any third party except as necessary to provide the Services.
5.2. Data Processing (GDPR)
For the purposes of the GDPR, you are the "Data Controller" and we are the "Data Processor." The processing of personal data is governed by our Data Processing Addendum (DPA), which is incorporated by reference into this Agreement.
5.3. Data Hosting and Sovereignty
The Company's core "Intelligence Engine" and primary data processing systems are located within the European Union. However, to ensure performance and comply with local regulations, Customer Data for clients based outside the EU may be hosted in a regional data center (e.g., in the US or APAC). Any such cross-border data transfer will be governed by a valid legal mechanism, such as the EU Standard Contractual Clauses (SCCs), as detailed in our DPA.
6. Disclaimers, Guarantees, and Limitation of Liability
6.1. Data Integrity Disclaimer
You acknowledge that the Service aggregates complex data from third-party sources and data provided by you. While we use reasonable efforts to ensure accuracy, we cannot guarantee that all information is complete, accurate, or up-to-date in real-time. You are solely responsible for the accuracy and completeness of any data you enter into the Platform. If you identify a potential error in our data or calculations, we will assess the report and correct any verified errors in a timely manner.
6.2. Limited Guarantee
The Company's standard warranties and guarantees of accuracy apply only to data and algorithms that have been explicitly marked within the Service as "Company Verified" or "Validated." Any and all data, calculations, or outputs that are not explicitly marked as "Company Verified" are provided on an "as-is," indicative basis without any warranty of accuracy. Higher levels of assurance must be governed by a separate MSA.
6.3. Use of Recommendation Engine
Any suggestions, recommendations, or alternative solutions generated by the Service's recommendation engine (the "Recommendations") are for informational purposes only and are not a substitute for your own professional judgment and due diligence. You are solely responsible for independently verifying any Recommendations before implementation, and we shall have no liability for any business outcomes resulting from your decision to act on them.
6.4. General Disclaimer of Warranties
EXCEPT AS EXPLICITLY STATED IN SECTION 6.2, THE SERVICES ARE PROVIDED "AS IS." WE MAKE NO OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY.
6.5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
7. Term and Termination
7.1. Term
This Agreement commences when you accept these Terms and continues for as long as you have an active subscription.
7.2. Termination
You may terminate by cancelling your subscription. We may terminate if you breach any material term and fail to cure within thirty (30) days.
7.3. Data Retention Upon Termination
Upon termination, your personal data and proprietary, non-public Customer Data will be retained for a period of ninety (90) days, during which you may export your data. After this period, such data will be permanently deleted. This deletion period may be extended if we are required to retain the data to comply with a legal obligation or a binding order from a court or law enforcement agency.
8. General Provisions
8.1. Marketing and Publicity
You grant the Company a limited license to use your company's name and logo on our website and in our marketing materials. You also agree to act as a reference for prospective customers, provided that no confidential business data is exposed. You may revoke this permission at any time by providing us with written notice.
8.2. Governing Law and Jurisdiction
This Agreement shall be governed by the laws of The Netherlands. Any disputes shall be submitted to the competent court in Amsterdam, The Netherlands.
8.3. Modifications
We may modify these Terms from time to time by posting a revised version on our website. Your continued use of the Services after the effective date of any modification constitutes your agreement to the modified Terms.
8.4. Entire Agreement
This Agreement, including the Data Processing Addendum (DPA), constitutes the entire understanding between the parties.
Related Documents
Questions? Contact us through our contact page for any questions about these terms.